Sir John Bond, Chairman of HSBC Bank as well as of the HSBC Group, says, 'Diversity is about valuing the differences between people and is one of the greatest assets we have as a group'. He also states that having a workforce that reflects the composition of the local communities places us in a stronger position to understand and respond to our customers.

Training forms one part of the implementation of HSBC Bank's diversity strategy and although we have a number of specialist training events that concentrate solely on the issues of diversity, our mainstream training and development events incorporate diversity as a matter of course.

Our specialist training materials and events include:

Diversity awareness training
A one-day event, designed specifically to help managers and supervisors at all levels to understand the business benefits of serving a diverse community, as well as the impact of their behaviour on others. The training encourages cultural competence and incorporates an overview of legislation currently in force.

Disability awareness training
Delivered by trainers with disability experience, many with disabilities themselves. This event concentrates on providing managers and supervisors with an overview of the issues and concerns of people with disabilities. Recognising that one size does not fit all, it aims to help them to support people in the bank who become disabled during their working life, as well as to promote the recruitment and development of people with disabilities.

The same difference - working with diversity
Video-based, mandatory viewing for every employee in the bank. It challenges individuals to look at themselves and understand how their personal experiences inform their frame of reference when communicating with others.

Equal opportunities CD-Rom
This is an interactive learning resource for any employee to use to increase their knowledge of various sectors of the community.

LEAP library
A resource library of videos, books and audio cassettes with a dedicated diversity section. The material in LEAP is free of charge to all employees and includes information and material on women's development, disability, cultural awareness, race issues and other diversity topics.

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